Privacy policy

This policy explains how CampCrema ("we", "us") collects, uses and protects your personal information when you visit campcrema.shop or buy from us. CampCrema is run from Hay Sidi Mohamed Chrif, Secteur Al Bakkal N 27, Temara 12020, Morocco.

What we collect

• Order details: your name, email address, delivery address, phone number and what you bought.
• Payment details: payments are processed by our payments partner, Whop. We do not see or store your full card number.
• Messages: anything you send us by email.
• Browsing data: pages viewed, device and browser type, and how you arrived at our site, collected with cookies and similar tools.

How we use it

• to process, ship and support your order, including sending tracking updates;
• to answer your questions and handle returns or refunds;
• to prevent fraud and keep our store secure;
• to measure and improve our website and advertising.

Who we share it with

We only share what is needed to run the store:

• Whop, which processes payments and sends your order confirmation;
• fulfilment and delivery partners, who receive your name, address and phone number to deliver your parcel;
• advertising and analytics services, such as Whop's site statistics and, when we run ads, Google, which help us understand how visitors use our site and measure our ads.

We never sell your personal information. Your information is handled outside Australia: we run the store from Morocco, our fulfilment partner is in China, and Whop and our advertising and analytics services are mainly based in the United States.

Cookies

We use cookies to keep the site working, to remember your choices and to measure our ads. You can block or delete cookies in your browser settings. The site will still work, although some features may not.

How long we keep it

We keep order records for as long as we need them for your order, returns and warranty, and to meet legal and tax obligations. Then we delete them.

Your choices

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email CampCrema@outlook.com and we will respond within 30 days. If you are not happy with our response, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).

Changes

We may update this policy. The date at the top shows when it last changed.