Shipping policy

Where we ship

We deliver to every state and territory in Australia. We can't deliver to other countries at the moment.

Shipping cost

Shipping is free on every order. The price you see on the product page is the total you pay: it includes GST where it applies, and there are no customs fees or import duty to pay when your parcel arrives.

Delivery times

• Processing: 1–2 business days after you order.
• Transit: 5–10 business days.
• Total: most orders arrive within 6–12 business days of ordering.

Business days are Monday to Friday, excluding public holidays. Remote and regional areas can take a few days longer. Your order ships from our partner warehouse in China.

Tracking

Every order is shipped with tracking. We email your tracking number within 3 business days of your order. Tracking can take a day or two to show updates after it is first sent.

Late, lost or damaged parcels

If your order hasn't arrived 12 business days after you ordered, or tracking hasn't changed for 7 days, email us at CampCrema@outlook.com. If a parcel is lost, we will send a replacement or refund you in full. If it arrives damaged, see our returns and refunds policy.

Wrong address

Please check your delivery address and phone number at checkout. If you spot a mistake, email us straight away; we can update it if your order hasn't shipped yet.