Returns & refunds

Our 30-day promise

You have 30 days from the day your order is delivered to ask for a return, a replacement or a refund.

Faulty, damaged or not as described

If your item arrives damaged, stops working, or isn't what we described, email CampCrema@outlook.com with your order reference and a photo or short video of the problem. We will send you a free replacement or a full refund, whichever you prefer. In most cases you won't need to send the item back. If we do need it back, we pay the return postage.

Change of mind

If you simply change your mind, you can return the item within 30 days of delivery if:

• it is unused and in its original packaging, with all parts included;
• you email us first, so we can give you the return address and instructions.

For change-of-mind returns, you pay the return postage, and we recommend a tracked service. Our returns address is outside Australia, so this costs more than posting a parcel within Australia. We refund the price you paid for the item once the return arrives.

Refunds

Refunds go back to your original payment method within 5 business days of being approved. Your bank may take a few more days to show it.

Cancellations

Want to cancel? Email us as soon as possible. If your order hasn't shipped yet, we cancel it and refund you in full.

No restocking fees

We never charge a restocking fee. The only cost to you is return postage on a change-of-mind return.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This policy is in addition to those rights and does not limit them.

Contact

Email CampCrema@outlook.com or call +212 612 206 202. We reply within 1 business day, Monday to Friday.